Agreement first, payment second.
Full advance payment by bank transfer or agreed cryptocurrency.
Before you commit
- Contact and permission. Tell us about the Windows build. We verify ownership or the owner’s permission and obtain separate written authorisation before a limited free first look.
- Quote and document. You receive a firm quote and a personalised Service Agreement and Software Analysis Authorisation. It identifies the provider, customer, build, permitted work, deliverables, price and timetable.
- Read and accept. Review the completed document. Either reply to our acceptance email with the requested declarations or return a digitally signed PDF through the agreed private channel. You do not need PDF signing software to accept by email. We verify your acceptance and authority and confirm in writing. Downloading the preview or sending an enquiry does not place an order.
- Invoice and payment. We send the invoice and private payment instructions after confirming the agreement. Pay the full agreed fee using those instructions.
- Work begins. We confirm receipt in our account or wallet and start on the agreed date once all required files and permissions are in place.
Read the document in advance
Download the public agreement preview (PDF)
The preview contains the standard terms without personal identification fields or payment credentials. Your personalised copy includes the contracting details and Order Summary before you are asked to accept it. Use that copy for acceptance by email or digital signature.
What the fee covers
You pay for the agreed analysis and report, including working proof-of-concept materials for weaknesses demonstrated within scope. There is no promise of a successful crack, a minimum number of findings or uncrackable software. An audit does not itself harden your application; implementation and retesting are included only if expressly agreed.
Ways to pay
- Bank transfer: use the bank and reference details sent privately for your order.
- Cryptocurrency: Bitcoin (BTC), Ethereum (ETH) or Algorand (ALGO), where agreed. Follow the specified asset, network, wallet address, amount, quote expiry and confirmation requirements.
Do not send money before the accepted agreement has been confirmed or use details from an expired quote. We do not accept cards or PayPal. The full fee is due before work starts; the service is not started on a deposit.
Invoices and VAT
The self-employed provider issues the appropriate invoice, receipt or invoice-receipt through the Portuguese Tax Authority portal. SboxLock is the service name, not a separate company. The provider currently operates under a VAT exemption; services covered by it are invoiced without VAT and with the applicable legal basis. Cross-border treatment is assessed for the actual transaction. Your quote states the total payable before acceptance.
Cancellation and refunds
We do not offer discretionary refunds for a change of mind, non-use of a report or dissatisfaction with the number of findings where the agreed work has been performed. This does not remove remedies for non-performance, defective service or other valid legal grounds. If we cannot provide the agreed service, the refund due is determined under the agreement and applicable law. See the full refund terms.
Bank transfers and cryptocurrency do not remove legal rights, and the agreement does not guarantee that a payment can never be reversed.
Questions about an order
Ask about your agreement or payment
Include your order reference. This page does not take payment or record acceptance of a service agreement.